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Technical Support

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Support Hours (GMT+8)
Monday to Saturday: 08:00-18:00; Sunday: Closed.

Contact Information

  • Email: service@tainolang.com
  • Phone: +86 181 9892 3462

Support Services
We offer comprehensive support for your DTF printer, including:

  • Printer Installation Assistance: Guidance for setting up your DTF printer for the first time or reinstalling.
  • Troubleshooting: Help with error codes, connection issues, and print quality problems.
  • Maintenance Advice: Tips for cleaning, updating firmware, and replacing consumables like inks or print heads.
  • Warranty and Parts Replacement: Support for warranty claims or replacement parts.

How to Contact Us?
To ensure fast and efficient support:

  • Provide Your Order Number, Printer Model, and Serial Number.
  • Describe the issue: Include error codes, symptoms, or troubleshooting steps you’ve already tried.
  • Attach photos or screenshots (if applicable) to help us understand the problem more clearly.


 

Tainolang

service@tainolang.com

+86 181 9892 3462