Q: Can I track my order after it has been shipped?
A: Yes, once your item is shipped, you will receive a confirmation email containing the tracking ID and a link to monitor your package's journey.
Q: What happens if my order arrives damaged?
A: If your product arrives damaged, please contact us at service@tainolang.com within 24 hours of receipt. Attach photos of the damage for faster processing.
Q: Does Tainolang provide technical support for its products?
A: Yes, we offer extensive technical support to ensure our customers can fully utilize their printers. From setup assistance to troubleshooting, our team is here to help.
Q: How is the printer packaged?
A: The printer's stand, printheads, and ink system are preassembled by our technicians and then repackaged for freight shipment. The machine is first wrapped with transparent plastic film, then placed into a wooden crate, and filled with foam to better protect the machine during transport.
Q: Will I need to pay import duties, taxes, or VAT?
A: The product prices and shipping costs displayed at checkout do not include any additional import duties, taxes, or fees that your country or region may require. These charges are the responsibility of the recipient and vary widely from country to country.